Are you having trouble getting a website to load? Don't worry — we're here to help. This article will show you how to fix the problem so you can get back to surfing the web.

With a little detective work, we can narrow down the cause of the problem.

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
2. Launch another browser, like Internet ExplorerSafariGoogle Chrome, and try to open the site you were having problems with.

If you see any of these error messages, it might just be a problem with Firefox's cache:

Try clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

1. Click the menu button , choose History and select .
2. In the Time Range to clear: drop-down, select Everything.
3. Click the arrow next to Details to display the list of items that can be cleared.
4. Select both Cookies and Cache.
5. Click Clear Now.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

If you don't see any of the error messages above, check to see if any of the specific problems below match what you see:

The website loads but doesn't work properly

If the website doesn't look right or doesn't work the way it's supposed to, you should check out the following articles:

The problem only happens on a secure (https) website

Look at the web address in the location bar. Does it start with https:// (notice the "s")? If so, check if you see one of the following error messages:

If another web browser works just fine, one of following solutions should fix things:

To check your proxy settings:

1. Click the menu button and choose Options.Preferences.
2. Select the panel.
3. Select the Network tab.
4. In the Connection section, click Settings.
5. Change your proxy settings:
6. If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
7. If you connect to the Internet through a proxy, compare Firefox's settings to another browser's .
8. Close the Connection Settings window.
9. Close the about:preferences page. Any changes you've made will automatically be saved.